Job Description

One of our clients on the Southside/Beaches area of Jacksonville, FL has an immediate need for a Technology Specialist.  The perfect candidate will have the following skills and experience:
  • Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.
  • Responsible for safeguarding confidential information and documenting issues and resolutions.
  • Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tier 2 and 3 support.
  • Assist customers via phone, instant messaging and ticket support Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
  • Analyze, document, and resolve issues and requests
  • Refer more complex issues and requests to more senior Technology Specialists
  • Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
  • Utilizes scripts and available tools when assisting customers
  • Provide input to and modifies department documentation
  • Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support
  • Assist with project, initiatives and implementations as assigned
Required Skills:
  1. Required prior Service Desk \ Help Desk Experience, Minimum of 1 year. Also Customer Service experience is a plus. 
  2. Preferred (not required) experience with Remedy Ticketing system, Windows 10, Microsoft Office and Citrix. 
  3. Ability to be on the phone all day long. 
If you believe that your skills and experience are a match for this position, please e-mail your resume to apply@btginc.com, or apply on line at www.btginc.com (search jobs). 
If you have any questions, please call 904-998-9414 and reference Technology Specialist I position.
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online