Job Description

One of our clients in the Southside area of Jacksonville, FL has an immediate need for a Sales Support Specialist III. The perfect candidate will have the following skills and experience:
This position is responsible for ensuring sales compensation data is reasonable when compared to trends and forecasts. Works closely with systems to pull data and analyzes the data to determine root causes and impacts of changes.  Ensures payouts are complete and make or apply adjustments as needed.
Accountabilities include but not limited to the following:
  • Ensure accuracy of sales compensation data for load into interfaces and resolve any exceptions prior to incentive payout. 
  • Develop "what-if" scenarios for incentive plan designs. Interact with business partners to develop detailed requirements for new or amended incentive plan designs based on outputs from modeling.
  • Analyze compensation and performance data timely and accurately by sourcing from the company systems and provide management with summary, key findings, and conclusions 
  • Work with business partners to maintain incentive plan designs in Callidus TrueComp based on terms of negotiated contracts.    
  • Manage client needs through accurate and timely issue resolution of inquiries or disputes. 
  • Determine root cause of inquiry using incentive management software tools.
  • Provide reporting support for incentive payouts.
  • Provide support for compliance/legal inquiries and requests   
  • Identify, recommend and execute business process improvements and coordinate with functional and operational areas to align support for process needs and requirements.
  • Bachelor’s degree and/or 3 years directly related work experience
  • Experience or training with Callidus SPM, Synygy or comparable software tool(s)
  • Understanding of Continuous Improvement (CI) processes (Six Sigma or other TQM methodologies and tools).
  • Experience in performing financial or data analysis
  • Understanding of the health care industry.
  • Understanding and working knowledge of the sales process.
  • Experience with sales incentive programs.
  • Strong verbal and written communication skills
  • Intermediate Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Experience working with External Agencies and Agents.
  • Bachelor’s degree in accounting or finance
  • Working experience with Seibel or other CRM Systems
  • Familiarity with databases and run queries to extract data for analysis
  • Understanding of Group and Individual business compensation programs
  • Advanced Microsoft Office Excel and Access skills
  • Program Management experience
  • Accuracy and Attention to Detail
  • Verbal and Written communication skills
  • Analytical and Problem Solving Skills
  • Teamwork and Collaboration
  • Continuous Improvement
If you believe that your skills and experience are a match for this position, please e-mail your resume to, or apply on line at (search jobs). 

Application Instructions

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