Job Description

One of our clients on the Southside area of Jacksonville, FL has an immediate need for a Project Consultant. The perfect candidate will have the following skills and experience:
The Customer Experience (CX) Product Owner serves as a liaison for IT and CX team. Provides consultative guidance to achieve business objectives by serving as a product owner on an Agile project which includes analysis of business/user needs and the application of technology solutions to help define and achieve objectives.
Defines technology and business process scope and objectives as well as detailed business requirements/user stories and works with IT partners to translate into technical systems requirements. Accountable for researching use and implications of technology solutions for assigned client areas and formulating recommendations for systems users to enable continuous improvement.
The CX Product Owner utilizes strong knowledge of assigned business area(s) operations and the IT systems/applications used to prepare written project deliverables and requirements documents. Example job duties may include:
  • Take on the product owner role for projects following Agile Methodologies
  • Responsible for prioritizing features/user stories for agile projects
  • Responsible to make key business decisions during the life cycle of a project
  • Research different business solutions, document the processes, identify gaps, and present approach options for efficiencies that reflect a good customer experience.
  • Works with IT partners to translate business requirements/user stories into technical specifications/user stories.
  • Accountable for ensuring business requirements/user stories are reviewed, addressed and accurate in deliverables before release.
  • Accountable for understanding and communicating accurate business requirements to IT.
  • Partners and ensures technical specifications accurately reflect business needs.
  • Manages and documents all changes to business requirements/user stories throughout a project or initiative.
  • Facilitates communication between the IT organization and assigned business area(s) including educating IT on the direction of the business.
  • Identifies opportunities for application enhancement for future upgrades.
  • Coordinates, produces and distributes business documents such as reports, system and process documentation.
  • Actively participates in project meetings and leads requirements gathering sessions.
  • Facilitates evaluation of delivered technology solution to ensure it satisfies the business needs.
  • Accountable for triaging issues, identifying root cause of systemic issues and ensuring a fix is identified and implemented.
  • Builds internal partnerships to improve communication, coordination, collaboration and effective working relationships. Ensures client needs and expectations are met.
  • Provides guidance to assigned areas to facilitate understanding of use and implications of technology solutions, formulates recommendations for systems users to enable continuous improvement.
  • Identifies risks, evaluates controls, and prepares findings and recommendations.
  • Participates in monitoring and evaluating the effectiveness of technology solutions, policies, practices and processes and establishing metrics for released applications.
  • Prepares and executes process flows that clearly define the business process without having the systems details.
  • 2 or more years of Business Analyst experience or equivalent work experience
  • Bachelor’s degree or equivalent work experience
  • Experience in applying research methodology to business solutions.
  • Experience in reviewing business processes at the enterprise level.
  • Ability to think in terms of enterprise efforts and not projects.
  • Experience with business requirements management and business process analysis to ensure IT solutions meet the business needs
  • Experience with MS Suite products including Word, Excel and PowerPoint.
  • Experience managing multiple priorities.
  • Ability to adapt to a rapidly changing environment
  • Ability to manage tasks independently and take ownership of responsibilities.
  • High critical thinking skills and ability to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
  • Experience gaining alignment across multiple teams.
  • Issue resolution across multiple teams.
If you believe that your skills and experience are a match for this position, please e-mail your resume to, or apply on line at (search jobs). 
If you have any questions, please call 904-998-9414 and reference Project Consultant position.

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