Job Description

BTG in partnership with the top ranked Health Insurance company in FL is seeking an IT Technical Writer. This position includes a competitive compensation and benefits package including Medical, Dental, Vision, and 401k.

The IT Technical Writer will be responsible for development/creation of specialized technical documents to support the client's digital platforms deployment and ongoing maintenance. The position will develop deliverables to support internal teams (i.e. Provider Engagement, Network, Marketing and Communications, Clinical Operations, STARS and Risk, Sales, etc.) as well as external facing technical documentation for provider communications, on-boarding and ongoing training. Purpose of this new job is to understand the documentation needs for a successful digitally enabled health plan implementation and then create/maintain/support such documents completely and independently without any guidance. 

Essential Functions
  • The essential functions listed represent the major duties of this role, additional duties may be assigned.
  • Interview SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, to learn about the digital platforms’ intended use and capabilities in order to determine/establish a set of technical documents that will be needed for successful implementation; including but not limited to, communication, on-boarding, training and maintenance. 
  • Identify common customer scenarios; apply critical thinking about types of information and delivery methods end users need to be successful; plan and design supporting user assistance. 
  • Gather/research/analyze required inputs and artifacts from SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, software developers, QA Analysts, Project Consultants and use that to design, develop and publish the identified set of technical documents. Coordinate technical and quality assurance reviews to ensure the quality of the deliverables. 
  • Manage distribution and review of documents for on-boarding, training and ongoing maintenance. 
  • Enhance, maintain documents and manage distribution of documents on ongoing basis as the digital platforms’ features get enhanced.
  • Perform functional role of IT Systems Analyst as needed.
Years of Experience 
  • 4+ years related work experience or equivalent combination of transferable experience and education 
Experience Details 
  • Core experience in writing professional looking technical specifications documents for software configuration and integration, and associated end-user documentation: operations and support manual, training material, quick-reference guide etc.
Additional Required Qualifications
  • Core experience in writing professional looking technical specifications documents for software configuration and integration, and associated end-user documentation: operations and support manual, training material, quick-reference guide etc.
  • Strong technical writing, editing and proofreading skills
  • Ability to organize and create smart structured digital content with embedded linked topics
  • Strong written communication, oral communication, inter-personnel skills with attention to details.
  • Strong analytical/problem solving and organization skills.
  • Thorough understanding of technical aspects of computer applications - data exchange, integrations, XMLs, web services, authentication, user experience, and more
  • Highly self-motivated, independent and adaptable to learning and understanding new technologies
  • Able to effectively prioritize and manage multiple tasks to meet aggressive timelines
Preferred Qualifications
  • 6 or more years of core experience in writing professional looking technical specifications documents for software configuration and integration, and associated end-user documentation: operations and support manual, training material, quick-reference guide etc.
  • 1 or more years work experience in IT Systems Analyst role.
  • Must be able to present a portfolio of writing samples and/or previous work experience.
  • Health care industry experience preferred
  • Experience doing technical analysis/documentation work
If you believe that your skills and experience are a match for this position, please give us a call at 904-998-9414 to speak to a Recruiter, e-mail your most current resume to apply@btginc.com or apply on line at https://jobs.btginc.com

Application Instructions

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