Job Description

BTG, in partnership with a top ranked Healthcare company in Florida, has an immediate need for a Business Systems Analyst.

Requirements of the Business Systems Analyst

  • 3+ years related work experience
  • Proficient in requirements gathering methodologies and the SDLC
  • Proficient in delivering effective communications (presentations, meetings, written communication, etc.).
  • Proficient in creating, reconciling, summarizing and analyzing financial and/or statistical data.
  • Proficient in Microsoft Office Suite Excel, PowerPoint, Visio, and Word
  • Thorough knowledge and experience of systems, subsystems, development methodologies, systems architecture, tools and processes that support the assigned business initiative or system
  • Understanding of typical architecture standards and ability to apply them
  • Ability to perform in high volume rapidly changing environment
  • Experience in applying research methodology to business solutions
  • Experience in developing and overseeing process improvement programs
  • Experience in developing effective risk controls
  • Experience in developing metrics, KPIs and business reporting for every level Experience with health and ancillary insurance products
  • PREFERRED:
    • Related Bachelor's degree or additional related equivalent work experience
    • Experience using Agile methodology
    • Experience with Rally
    • Health care industry related experience
    • Customer satisfaction experience

Benefits of the Business Systems Analyst

  • Full time hours
  • Medical/ Dental/ Vision
  • 401k

Responsibilities of the Business Systems Analyst

  • Provide functional and technical support/expertise during development, implementation, testing of complex projects
  • Produce detailed functional requirements and/or user stories, including non-functional requirements
  • Operational readiness, implementation/warranty support, production support, project analytics, and reporting
  • Assumes the role of product owner as necessary
  • Develops system related documentation that includes flow charts, workflow tables, mapping documents, integration specifications and provides system training and overviews
  • Produce, edit and distribute a variety of business documents such as reports, system and process documentation, as required.
  • Identify risk, implement technology solutions, conduct feasibility studies, prepare user stories/business requirements, and write system and programming specifications to support the design of possible technology solutions.
  • Perform root-cause, gap, and comparative analysis to identify issue resolution for the ongoing operations and maintenance of Customer Experience solutions.
  • Serve as the resident expert in their workstream and provide communications for business and technology leadership reviews
  • Develop user stories and accountable for product owner and/or product manager sign off-of changes
  • Support Product Owners with business requirement gathering, solutions for improving business processes, application capability development, testing and strategy development for the Customer Experience initiatives, projects, and programs.
  • Monitor system implementation ensuring user satisfaction and be comfortable with being hands on in support of implemented solutions
  • Close gaps using solid analysis and provide recommendations to improve/enhance existing process/systems and see those solutions through implementation
  • Create, present and/or facilitate meetings, webinars, conference calls, training programs, education sessions, certifications, etc. for primarily internal audiences.

If you believe that your skills and experience are a match for this position, please submit your most current resume and a recruiter will be in contact. Resumes can be submitted via email to ************* or by applying online at https://jobs.btginc.com. You may also give us a call at 904-998-9414 to speak to a recruiter.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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