Job Description

BTG, in partnership with a top ranked healthcare company in Florida, has an immediate need for a Digital Business Analyst professional.

About the Position:

Our client is looking for a Journey Digitization Analyst to work with digital leadership to help shape and drive member journey digitization, redefining the healthcare experience of our customers. We're looking for an inspirational, high-energy candidate who will advocate and push our digital experience to the next level and unlock breakthrough customer and business results.

The perfect candidate for this role has experience in product management, agile development, and stakeholder management as well as excellent documentation skills and the ability to track key deliverable(s) across multiple IT teams and journeys. Additionally, candidates for this role will need to have excellent communication and networking skills. The candidate must have a degree of comfort presenting the digital vision to key stakeholders and clearly articulating how each initiative helps deliver against the the company customer journey needs.

This is a uniquely exciting and pivotal moment to join our client. The Journey Digitization Analyst is a critical role within the Digital Transformation organization and will work closely with digital, shared services and IT leadership to manage the business impacts of our overall scope of and near-/ mid-term priorities for journey digitization. S/he will be expected to work closely with the digital execution teams to ensure digital foundational requirements are being met, that KPIs are being developed and managed, and that business impacts are delivered per plan.

We are in a dynamic and fast-paced environment, and are seeking a creative individual that can learn quickly and has a can do outlook which cultivates a culture of innovation.

Analysts analyze data and document their results and recommendations in order to solve problems, provide information needed to make business decisions and make recommendations for continuous improvement. Incumbents develop, administer and enhance tools and systems that manage Company information. Analysts typically prepare for their role by either achieving a post-secondary degree in a specific field, obtaining certification, or by on-the-job training and work experience. Incumbents may directly manage a small number of direct reports; the primary function of the role is applying analytical knowledge and skills as an exempt-level individual contributor.

Essential functions:
Process issues received from business line areas and IT. Research, analyze and resolve issues within scope of job.
Formulate and define systems scope and objectives through research and fact-finding.
Analyze business and user needs, document requirements and revise existing system logic difficulties as necessary.
Plan, prepare and execute various testing activities to ensure appropriate testing is conducted for the work effort. May take leadership in managing and executing test plans.
Assist in negotiating agreements and commitments by facilitating communication between business unit and IT from initial requirements to final implementation.
Complete standard and adhoc reporting requests.
May lead or support components of project and/or production support activities.
Assist in business process redesign and documentation needed for new technology.
Develop or modify complex information systems.
Translate high-level business requirements into functional specifications for the IT organization and manage changes to such specifications.
May participate in department/divisional workgroups and initiatives.

The essential functions listed represent the major duties of this role, additional duties may be assigned.
Execute against a strategic roadmap for the Digital Transformation team and coordinate with the various journey key stakeholders.
Collaborate with Digital leadership and journey stakeholders to analyze website usability, product performance and consumer behavior insights.
Coordinate and manage business requests from conceptual ideas to formulated business statements of work, integrating with the UX team on usability and consumer testing and design.
Support data-driven digital initiatives that improve the customer experience and streamline operations. Ensure development of comprehensive, efficient, and effective solutions leveraging most effective digital touch points, to achieve business objectives.
Use design thinking principles to help deliver tailored digital solutions
that enable customer journey priorities.
Assist in translating journey stakeholder goals and objectives into requirements to deliver actionable and measurable digital initiatives.
Support and/or drive decisions to ensure the delivery of new digital initiatives align and support the Digital Transformation goals and objectives across all journeys.

Requirements of the Position:

Basic understanding of business systems and industry requirements.
Basic research skills.
Basic knowledge of claims and claims processing systems.
Basic knowledge of non-claims issues such as remittance advice, eligibility, benefits, authorization and referrals.
Demonstrated ability to use process and operational workflows.
Demonstrated understanding of process improvement concepts.
Proficient with Microsoft Office, including Word, Excel and PowerPoint.
Proficient with SQL or SAS.

Benefits of the Position:
  • Full time hours
  • Medical / Dental / Vision
  • 401k

If you believe that your skills and experience are a match for this position, please submit your most current resume and a recruiter will be in contact. Resumes can also be submitted via email to ************* or by applying online at You may also give us a call at 904-998-9414 to speak to a recruiter.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online