Job Description

BTG, in partnership with a top ranked [insurance] company in Florida, has an immediate need for a Business Systems Analyst.

Requirements of the Business Systems Analyst

  • 3-5 years' experience as a BSA
  • Strong process driven mindset and skills required
  • Demonstrated analytical and problem-solving skills required
  • Demonstrated communication and collaboration skills required
  • Demonstrated ability to pull various people together and drive for closure required
  • Technical aptitude and a thorough knowledge of Microsoft Office required
  • Excellent organizational and time management skills; Strong attention to detail a must
  • Project leadership experience is a plus
  • IT Audit Experience is desired
  • Familiarity with ITIL a plus
  • Knowledge of ServiceNow and/or ITIL a must

Benefits of the Business Systems Analyst

  • Full time hours, Contract to Hire
  • Medical/ Dental/ Vision
  • 401k

Responsibilities of the Business Systems Analyst

  • Facilitate and ensure execution of IT Service Management (ITSM) processes across the organization
  • Oversite of production changes and approval to production
  • Create documentation and implement process to drive Incident Management and other IT Support procedures
  • Support the team through enablement of ITOps visibility for the NOC, Technical teams, and Leadership
  • Provide training to teams as needed to support the processes governed by the Service Management Team

If you believe that your skills and experience are a match for this position, please submit your most current resume and a recruiter will be in contact. Resumes can be submitted via email to or by applying online at You may also give us a call at 904-998-9414 to speak to a recruiter.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online